Frequently Asked Questions
Everything you need to know about our clean, organic beauty products.
Are your products truly 100% natural?
Yes, we prioritize purity. All Toups and Co products are made with organic, non-GMO ingredients, grass-fed tallow, and high-quality essential oils without synthetic fragrances or preservatives.
How long does it take for my order to ship?
Most orders are processed within 3-5 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We want you to love your skin. If you are not satisfied with your purchase, you can return unopened products within 30 days of receipt for a full refund or exchange.
Is your makeup safe for sensitive skin?
Absolutely. Our makeup line is formulated without bismuth oxychloride, talc, or parabens, making it ideal for those with sensitive skin, acne, or inflammatory conditions.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
How should I store my tallow-based products?
Since our products do not contain synthetic stabilizers, we recommend storing them in a cool, dry place away from direct sunlight to maintain their natural consistency.